faq-for-guests
What does holiday package means ?
It’s a product which takes care of your Flights, Hotels, Sightseeing, Travel Insurance, Transfers and Visa’s if required into one price. However it’s not necessary every Holiday package includes all above services, it completely depends upon the inclusion and exclusion of the package you are planning to book.
What does Group tour mean ?
These are tours which have fixed departure dates and Tour escorts.
Holiday Package needs to be booked how many days prior to the departure ?
It is always advisable to book your tour well in advance of your choice to confirm your hotel and Flight reservation.
What does half-board meal plan include ?
A half-board meal plan is inclusive of breakfast and one major meal – either lunch or dinner.
What are the different modes of payments Find and Stay accepts ?
- Net Banking
- International Credit Card
- Debit Card
- PayPal
How do I know if my booking was successful ?
We’ll send you an email confirmation for your holidays booking.
Can there be changes done in Holiday Package ?
Yes, you can amend the package the way you want it wherever possible by calling our toll free number 0123456789 by paying additional cost or amendment charge if any.
If I am booking holiday package, can I pay using multiple credit cards for one booking ?
No, unfortunately we don’t have this provision to book with multiple credit cards online.
Do I require a passport to travel on a International Holiday ?
Yes, you need passport with minimum validity of 6 months from the date of travel. Validity of passport may vary depending upon the country you visit. Also we can assist you in getting your Visa’s done. You just need to visit our visa section and fill in the inquiry form and we will take care of the rest.
If I am on tour and want to cancel my holiday, how much refund will I get ?
If in case you want to cancel your services on tour, there won’t be any refund credited to your account.
If I face any issue on tour, whom should I write to ?
You can write us on Roadtostay and we will further investigate on your escalations.
What does twin sharing room means ?
Two people in one room
What does “Per person on twin sharing basis means ?
This means, the rates are for one person in a room which is shared by two.